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FAQ (Frequently Asked
Question)
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ABOUT GIFT4PINOY.COM
- What
is gift4pinoy.com?
- I
have my own website. Can I be your affiliates?
- How
do I become merchant of Gift4pinoy.com?
PLACING AN ORDER
- How
do I place an order?
- What
are the payment method do you have?
- How
do I check the status of my order?
- Why
should I sign up as a member of Gift4pinoy.com? What are the benefits
do I get as a member?
- How
do I register? Is there a registration fee?
- I
can't find what I am looking for. Can I still place an order? Whom
shall I contact?
SHIPPING INFORMATION
- Where
can Gift4pinoy.com ship?
- How
much is shipping charge?
- How
do you ship?
- When
will my order arrive?
- Can
I keep sender's name confidential?
- Do
you deliver Saturdays & Sundays?
OTHER INFORMATON
- Are
there any possibility for you to charge my recipient?
- How
can I trust Gift4pinoy
with my credit card # and my personal information?
- Will the products look exactly the same as the photos on this site?
- How do I Advertise at Gift4pinoy.com? Who do I contact?
- Who do I contact for help?
ABOUT GIFT4PINOY.COM
Q:
What is gift4pinoy.com?
Ans: Gift4pinoy.com is one of
the largest online shopping mall in the Philippines and sister company
of PHILGIFTS.COM, a wholly owned subsidiary of FIL-TECH Business
solution inc.
Gift4pinoy.com, As a leading
online shopping mall, aims to offer world class gift service to FILIPINO
community here and abroad.
Q:
I have my own website. Can I be your affiliates?
Ans: Unfortunately currently we
don't have any online affiliate service but very soon we will open one
for anyone who would like to earn money by referring their visitors to
our webpage. But if you would like to do online gift business but don't
know whom to rely for your gift delivery in the Philippines, you may
consider to be our corporate affiliate. In corporate affiliation we can customize
your gift so that it would look like gift from your company. We will be
transparent to your customers. We offer as much as 20% discount for our
corporate affiliates. To know more about corporate affiliation kindly
mail us at corporate@gift4pinoy.com
.
Q:
How do I become merchant of Gift4pinoy.com?
Ans: To become part of our fast
growing merchant list kindly send us email with the details of your
product and service. Send us email at merchant@gift4pinoy.com.
Please be informed we don't accept merchant for flowers at this moment.
PLACING AN ORDER
Q:
How
do I place an order?
Ans: Kindly browse our webpage
to find your favorite items. Click on the picture of the product that
you have chosen to see details.
- Click order button if you have
decided to place an order for this product.
- If you are new customer Please
register first.
- Fill-up the form with your billing
and shipping address. Please keep it in mind if you don't feel-up
shipping address our system will consider that it is an
international shipment and will charge you 30$ as shipping charge,
while our Metro-Manila delivery charge is only 4$.
- Choose a shipping methods.
a) Nationwide - shipping charge 7$
b) Metro Manila - shipping charge 4$
c) Sunday Special Delivery - shipping charge 10$
- type your credit card information
exactly as it appear on your credit card.
- Click Next and click save button.
Your order has been placed already.
Q: What
are the payment method do you have?
Ans: We
accept all major credit cards (Visa, Master cards, American Express,
Discover). We also accept bank transfer, Western Money Union and other
offline payment options.
Q:
How do I check the status of my order?
Ans: You can always check
your order by login to your account on our webpage. You can also send us
an email to info@gift4pinoy.com
along with your ORDER number to check the status.
Q:
Why should I sign up as a member of Gift4pinoy.com? What are the benefits
do I get as a member?
Ans: Your password is your key
to Gift4pinoy.com As a member, you will be entitled to get minimum of 5%
discount on your future purchase. This discount often go higher
depending on the occasions. It would help you to save time for your
future purchases. In your future purchase you don't have to type all
those information again just choose the product. enter your credit card
information and click save. That's all.
Q: How
do I register? Is there a registration fee?
Ans: Simply click the register
button on our webpage and fill it up with full details. There is no registration
fee.
Q: I
can't find what I am looking for. Can I still place an order? Whom shall
I contact?
Ans: In Gift4pinoy.com we are
always ready to assist you for your gift service needs. If you have
found there is some items you are looking for and we don't' offer it
kindly feel free contact us through email or phone. We will arrange one
for you with no extra charge. Call us at +632-844-7010 or mail us at info@gift4pinoy.com
SHIPPING INFORMATION
Q: Where
can Gift4pinoy.com ship?
Ans: We deliver
almost anywhere in the Philippines.
Q: How
much is shipping charge?
Ans: Our delivery charge for Metro Manila is 4$, Nationwide
7$.
We also offer Sunday special delivery where the delivery cost is 10$. Above
delivery charges are regardless the quantity of the product. Shipping
cost are being set per order basis.
Q: How
do you ship?
Ans: Most of our
orders are delivered by FEDEX, LBC or DHL depending on the destination
and efficiency.
Q: When
will my order arrive?
Ans: Next Day delivery is available most parts of the Metro
Manila. In this case our cut off time is 6 pm. But because of the
distance of the recipient's address or unavailability of the products
may cause delay. You can also choose a particular date for
your product to be delivered however we don't promise exact time for
your delivery.
- Your
ordered products will be delivered in its utmost quality and utmost
care.
- It
will be guaranteed to be delivered on time as we follow a standard
procedure.
- Our
nationwide delivery take 2 days for most of the cities.
Q: Can
I keep sender's name confidential?
Ans: Off course you can. Just
mail with your order number and we will hide senders information.
Q: Do
you deliver Saturdays & Sundays?
Ans:
Yes we do deliver on Saturday but we don't have regular delivery
schedule on Sundays. However you have an option while checking out to
choose Sunday special delivery if it is extremely needed. In case of
Sunday special delivery you must place an order atleast 2 days prior to
the delivery schedule.
Q:
Do you support International Delivery?
Ans: Yea. We support
International delivery except flowers, gift boxes, and cakes.
Q: Are
there any possibility for you to charge my recipient?
Ans: Absolutely Not.
We will never charge your recipient for any reason. Except if we found
that someone placed a fraud orders and recipient mislead us by saying
that she/he know the buyer and at the end we have found that it is a
fraud order, in such case like this recipient is bound to pay us total
amount of the product plus additional 25$ as chargeback fee or recipient
have to face legal action. For those who would like to fraud please
remember Gift4pinoy.com will never tolerate such reckless behave and we
have prosecuted and we will prosecute them with fullest extend of the
law.
Q:
How can I trust Gift4pinoy
with my credit card # and my personal information?
Ans:
Please see our Privacy
Policy.
Q:
Will
the products look exactly the same as the photos on this site?
Ans:
We have highly-trained flower arrangers and pertinent personnel who try
their best in their work. We make sure that the flowers are arranged as
closely as possible to the ones you have seen on this site. If we may
not have stock of the item of your choice, we will gladly replace them.
We will always strive to maintain the value and integrity of the item
chosen.
Q: How do I
Advertise at Gift4pinoy.com? Who do I contact?
To place your ads in Gift4pinoy.com:
E-mail: info@Gift4pinoy.com
Phone: (632) 844-7010
Or send printed
proposal to:
Gift4pinoy.com, Inc.
4808 Valderama St.
Pio Del Pilar,
Makati City
Philippines
Q: Who do I contact for
help?
Ans: For concerns on orders,
please send e-mail to orders@Gift4pinoy.com
and for all other information, customer concerns, comments, complaints
and suggestions please send e-mail to info@Gift4pinoy.com.
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